{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across New Zealand on orders of NZD 100 or more; a flat NZD 25 delivery charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping Last updated 26 August 2026. Where we deliver We deliver right across New Zealand, including Auckland, Wellington, Christchurch, Hamilton, Tauranga, Dunedin, Palmerston North, Napier, Nelson, Rotorua, New Plymouth, Whangarei, Invercargill, Queenstown and Taupo upon Tyne. Delivery times are the same wherever you are in the country: 5 to 7 days once your order has been handled. What delivery costs Delivery is free on orders of $100 or more. Below that, a flat $25 delivery charge applies. The charge is shown in your basket before you pay, so there is nothing added at the last step. We do not currently offer an express or next-day delivery option. Every order goes by the same tracked standard service. How long it takes Orders are handled and packed within 24 to 48 hours. Delivery then takes 5 to 7 days. Allow about a week from placing your order to it arriving. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel on our order tracking page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@gardenedging.net.nz before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://gardenedging.net.nz/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "This shop's own 15 day change-of-mind returns policy, and the Consumer Guarantees Act 1993 rights that sit beside it. Goods must come back unused and in resaleable condition, at the buyer's cost, and a $39 packing and handling fee per order is not refunded. Nothing here is cut to a customer's measurement.",
    "content": "Refunds & Returns Last updated 7 September 2026. This policy sets out how returns work here and how they sit alongside your rights under New Zealand law. Changing your mind New Zealand law does not give you an automatic cooling off period when you buy online, so this part is our own policy rather than a statutory right. We still offer it. You have 15 days from your original purchase to return something because you changed your mind, found a better price, ordered the wrong item or no longer need it. Email us at { site.email } with your order number first, and we will send you the return address. Two things to know before you decide. You pay to send the goods back, using a tracked service, to the warehouse your order shipped from. And a $39 packing and handling fee per order is not refunded, because that cost was already spent getting the order to you. Goods have to come back unused and in resaleable condition, in their original packaging. Faulty, damaged or incorrect items This is separate, it is stronger, and nothing above touches it. If your order arrives faulty, damaged, not as described or simply not what you ordered, contact us and we will put it right at no cost to you. Under the Consumer Guarantees Act 1993 goods must be of acceptable quality, fit for their purpose and match their description. You can ask for a repair, a replacement or a refund, and we pay the return postage. That right is not limited to a number of days. It runs for as long as the goods should reasonably have lasted, given what they are and what you paid. The Fair Trading Act 1986 also applies to anything we say about a product. If a description here is misleading, tell us. Damaged in transit If a parcel arrives damaged or goes missing on the way, email us with your order number and, if you can, a photograph of the packaging and the item. We take responsibility for the return postage in that case and we will arrange a replacement or a refund. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of your rights. Cancelling before it ships Any order can be cancelled up until it ships. Most orders leave within 24 to 48 hours of the order being placed, so contact us within 12 hours if you can. A 12.5 per cent service and processing fee applies to a cancellation. Once packing and shipping have started the order can no longer be cancelled, and the change of mind policy above is what applies instead. Ordering the right number of metres Nothing we sell is cut to your measurement. The metal ranges ship as interlocking sections of roughly a metre and the plastic is sold by the metre, so if your run stops part way through a section you trim it yourself: garden shears do the plastic and a hand saw does the stainless. That means the 15 day policy covers the edging just as it covers the tools, the accessories, the spare pegs and the per piece bed borders. If you are not sure how many metres a curved bed needs, ask before you order. Email us at { site.email } and we will work it out with you. We would much rather answer a question than have you order the wrong amount. How a refund is paid We process refunds 24 to 48 hours after the returned goods reach us. Payment providers usually take a few further working days to show the money back on your statement. Refunds go back to the payment method you used, or can be held as credit against a future order if you would rather. If something goes wrong If you are unhappy with how we have handled a return, see our complaints handling policy . Nothing on this page limits your rights under the Consumer Guarantees Act 1993.",
    "url": "https://gardenedging.net.nz/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How GardenEdge New Zealand collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 26 August 2026. This Privacy Policy explains how GardenEdge New Zealand (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit gardenedging.net.nz or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@gardenedging.net.nz or call +66 98 391 3877 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@gardenedging.net.nz . We'll respond within the timeframe required by applicable law. If you are unhappy with how we have handled your data, you have the right to complain to the Office of the Privacy Commissioner, the New Zealand supervisory authority under the Privacy Act 2020, at ico.org.uk . If you live outside New Zealand you may instead complain to the supervisory authority where you live or work. Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us GardenEdge New Zealand, a division of Caruso Consulting Co Ltd New Zealand administration office: 3 Glenside Crescent, Eden Terrace, Auckland 1010, New Zealand Registered address: 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Tax ID: 0765554000332 Email: theteam@gardenedging.net.nz International call centre: +66 98 391 3877",
    "url": "https://gardenedging.net.nz/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from GardenEdge New Zealand.",
    "content": "Terms & Conditions Last updated 26 August 2026. These Terms & Conditions govern your use of gardenedging.net.nz and any purchase you make from GardenEdge New Zealand (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including the GardenEdge New Zealand name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials and dimensions. Product photos are for illustration, and slight variation in colour and finish can occur, particularly on corten steel, which is designed to weather and will not look identical on any two installations. Pricing All prices are shown in New Zealand dollars. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Ordering Important delivery and ordering information to know when you order from gardenedging.net.nz . Order processing. Once your payment has cleared, orders are usually fulfilled within 24 to 48 hours. Contacting us. You can send us a message at any time, and we reply as soon as we can, usually within one working day. Delivery times. For the full detail see our shipping page . Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by applicable law, and any disputes will be handled in accordance with the relevant jurisdiction. Your statutory rights as a consumer remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@gardenedging.net.nz or call +66 98 391 3877 , our team is happy to help. Contact Us GardenEdge New Zealand, a division of Caruso Consulting Co Ltd New Zealand administration office: 3 Glenside Crescent, Eden Terrace, Auckland 1010, New Zealand Registered address: 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Tax ID: 0765554000332 Email: theteam@gardenedging.net.nz International call centre: +66 98 391 3877",
    "url": "https://gardenedging.net.nz/terms-and-conditions/"
  }
}